Frequently Asked Questions
Everything you need to know about shopping for authentic silks at Hayagrivas Silk House.
Are the silk sarees sold at Hayagrivas Silk House 100% authentic?
Yes, all our silk sarees, including our Kanchipuram and Banarasi collections, are crafted from pure silk and come with the Silk Mark certification to guarantee 100% authenticity and quality.
Do you offer international shipping?
We ship our products worldwide. Shipping costs and delivery timelines vary depending on the destination country, and these will be calculated automatically at checkout.
What is your return and exchange policy?
We accept returns or exchanges within 7 days of delivery, provided the product is unused, in its original packaging, and the Silk Mark tag remains intact. Please note that customized products like sarees with stitched blouses cannot be returned.
How can I care for my silk saree to ensure its longevity?
We recommend dry cleaning only for all our silk products. Store your sarees in a cool, dry place wrapped in a muslin cloth, and avoid using plastic covers or direct sunlight to prevent discoloration.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), Net Banking, UPI, and popular digital wallets. For international customers, we provide secure payment gateways like PayPal.
Can I request custom blouse stitching or falls/zari work?
Yes, we offer value-added services such as fall/picot work and custom blouse stitching. You can select these options on the product page or contact our support team after placing your order.