Returns & Exchanges Policy

At Hayagrivas Silk House, we strive to ensure your complete satisfaction with our handpicked ethnic collections. If you are not entirely pleased with your purchase, you may initiate a return or exchange within 7 days of delivery, provided the saree or garment remains in its original, unworn condition with all tags intact.

Return Process

• 1.
  Initiate Request

  Log into your account or contact our customer support team via email with your order ID and photos of the product to initiate the return process.

• 2.
  Quality Verification

  Our quality assurance team will review your request to ensure the product meets our return criteria, including the presence of original folds and silk marks.

• 3.
  Secure Packaging

  Once approved, carefully repack the item in its original packaging along with the invoice to prevent any damage during transit.

• 4.
  Pickup & Refund

  We will arrange a reverse pickup from your address; once the item reaches our warehouse and passes inspection, your refund or exchange will be processed within 5-7 business days.